Data Deletion

Plex stores your messages on behalf of the business you contacted (on Facebook Messenger, Instagram, WhatsApp, web chat, or email). The fastest way to have your data removed is to ask that business directly, since they control it. You can also email us at privacy@marclie.com with the channel and the name/handle or phone/email you used, and we will coordinate the deletion with the business as their processor.

• Disconnect a channelin Settings → Channels. This removes the stored access credentials for that Facebook, Instagram, or WhatsApp connection.
• Delete specific records (contacts, conversations) from within the app.
• Delete your whole account and its data by emailing privacy@marclie.com from your account address. We will permanently delete your tenant data, including data obtained from Meta.

To request deletion of data Plex obtained through your Facebook, Instagram, or WhatsApp connection, email privacy@marclie.com with the subject “Meta data deletion” and the connected Page, Instagram account, or WhatsApp number. We will delete the associated messages and identifiers from our systems.

We acknowledge requests within a few business days and complete verified deletions within 30 days. Some information may persist briefly in encrypted backups before being overwritten on the normal backup cycle, and we may retain the minimum required to meet legal obligations.

Send all deletion requests to privacy@marclie.com. See also our Privacy Policy.